Quality Systems
Review ISO 9,000 & explore the net for examples of quality manuals
Write policy & procedures, be succinct ( you do not have the time to write long ponderous documentation that people do not have the time to read)
Need a standard format for quality procedures
Audits
Document control procedures
Work instructions for critical tasks
Plan-Establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organisation’s processes
Do-Implement the processes
Check-Monitor and measure processes and product against policies, objectives and requirements for the product and report the results
Act-Take actions to continually improve process performance
Satisfaction is a customers right
Quality management is all about meeting or exceeding the needs of your customers-Identify present and future customer needs and their expectations of you in the Quality area, increasingly having a Quality Management System is a requirement of doing business
Keep the quality system simple and relevant
Define the scope of your quality system
Carry out a gap analysis between the current situation and I.S.O. 9000
Identify the core processes in your business and their performance criteria. Monitor, measure and analyse the core processes.
Document (Standard operating procedures, work instructions) the core processes, this is done by those who do the work, use simple English and lots of pictures, flow-charts and diagrams
Have a 2 hour training course on the basics of quality for all employees
Introduce a document control system with the aim of people being able to identify the latest approved copy.
Define how to deal with non-conformances
Encourage feedback on quality performance
Develop a system for calibration of essential measuring devices
Responsibilities and authorities for quality are defined and communicated
Ensure compliance to quality standards for work affecting product quality and keep records of this.
Ensure purchasing specifications are tight and you get exactly what you want in your purchases
Have regular internal quality audits with trained internal auditors-issue N.C.R.’s and follow-up
If required have external accreditation audits
Continuously improve(This philosophy is a very important part of quality that if implemented properly can revolutionise your business)